Our Guarantees
Live arrival · 7-day health · Safe shipping
Healthy or your money back
Every reptile is covered from the moment it leaves our facility.
Live Arrival Guarantee
Every reptile arrives healthy and active or we replace it at no cost. Report any issue with photos within 2 hours of delivery.
7-Day Health Promise
Free vet consultation and full refund or replacement if a vet diagnoses a pre-existing condition within 7 days of arrival.
Captive-Bred Pledge
100% of our animals are captive-bred — never wild-caught. Lineage and hatch dates available on request.
Safe at every mile
Climate-controlled, monitored, and fully insured.
Overnight Live Shipping
Animals ship UPS or FedEx overnight, Tuesday–Thursday. Hold-for-pickup required at your local hub for safety.
Weather Hold
We delay shipments when temperatures along the route fall below 35°F or rise above 90°F — at no extra cost to you.
Free Supply Shipping $75+
Standard ground shipping on supply orders over $75. Otherwise flat $9 to the contiguous US.
Need to file a claim?
Email care@exoticscavengers.com with your order number and photos within the guarantee window.